Care while waiting
Meals, refreshments, communication and — when needed — accommodation and transport.
Passenger rights before the claim
Know what the airline should do now — and what you may be owed later.
Start with care, rerouting and reimbursement. Then check whether the same disruption may also support fixed compensation under EU261 or UK261.
Current rules separated from future reformNo guaranteed outcomesEvidence-first guidance
What happened?
Choose the disruption to see the relevant rights
⏱Delayed flightCare thresholds, final arrival and possible fixed compensation.×Cancelled flightNotice, refund, rerouting and replacement-flight timing.↗Missed connectionOne booking, protected itinerary and delay at the final destination.⊘Denied boardingVoluntary surrender, involuntary refusal, assistance and compensation.
Your remedies are different
Compensation is not the same as care, refund or rerouting
Refund
A possible choice when the journey is no longer useful or a long delay reaches the relevant threshold.
Rerouting
Alternative travel at the earliest opportunity or, in some situations, later at your convenience.
Fixed compensation
A separate assessment based on coverage, timing, notice, cause and final-arrival impact.
Coverage explorer
EU261 or UK261? Start with the route and operating carrier
The airline brand on the ticket is not always enough. Departure point, arrival point, operating carrier and booking structure can decide which regime is relevant.
Open the coverage guide →Commonly relevant to EU departures and certain arrivals operated by EU carriers.
Commonly relevant to UK departures and certain arrivals operated by UK or EU carriers.
At the airport
What to ask the airline for during the disruption
- Ask for the reason in writingKeep app alerts, emails, boarding passes and screenshots.
- Ask about careRequest vouchers, hotel and transport when the waiting threshold is reached.
- Choose refund or rerouting carefullyThe choice can affect the rest of the journey and later reimbursement questions.
- Record final arrivalFor many compensation questions, arrival at the final booked destination matters most.
Rights library
Practical guides for each kind of disruption
Delayed flight
Care thresholds, final arrival and possible fixed compensation.
Read guide →Cancelled flightNotice, refund, rerouting and replacement-flight timing.
Read guide →Missed connectionOne booking, protected itinerary and delay at the final destination.
Read guide →Denied boardingVoluntary surrender, involuntary refusal, assistance and compensation.
Read guide →Care, refunds and reroutingSeparate immediate assistance and travel choices from fixed compensation.
Read guide →Browse guides
Airline-specific rights guides
Compare operating-carrier details, evidence and the correct complaint route.
Qantas Flight Delay and Cancellation RightsRead guide →Air Canada Flight Delay and Cancellation RightsRead guide →Singapore Airlines Flight Delay and Cancellation RightsRead guide →Cathay Pacific Flight Delay and Cancellation RightsRead guide →United Airlines Flight Delay and Cancellation RightsRead guide →Delta Air Lines Flight Delay and Cancellation RightsRead guide →
Next rights step
Check Your Flight Rights Check which rights may apply to your journey
Use the complete itinerary and keep care, refund, rerouting and compensation questions separate.