Check Your Flight Rights
Practical overview

Passenger Rights Guide

Use this guide to organise the facts before moving into a specialist assessment.

Identify the type of disruption

Focus on verifiable details: the booking, scheduled journey, actual disruption, airline communication and evidence. Avoid assuming eligibility from the disruption alone.

Separate immediate assistance from a compensation claim

Focus on verifiable details: the booking, scheduled journey, actual disruption, airline communication and evidence. Avoid assuming eligibility from the disruption alone.

Check Your Flight Rights

Keep the right documents

Focus on verifiable details: the booking, scheduled journey, actual disruption, airline communication and evidence. Avoid assuming eligibility from the disruption alone.

Check the full journey and applicable rules

Focus on verifiable details: the booking, scheduled journey, actual disruption, airline communication and evidence. Avoid assuming eligibility from the disruption alone.