Actual Arrival Time Evidence: Passenger Rights Workflow

Care, travel and compensation are different requests

Do not write a single unexplained total. Link every sum to a receipt or rule and distinguish actual expense from fixed compensation. If the passenger primarily needs a travel solution, say so before discussing money.

Do not convert a category label into a conclusion

Do not argue cause before route and timing facts are clear. Once they are, compare the airline's explanation with contemporaneous notices. Unknown operational details should become focused questions rather than unsupported accusations.

Submit through a verified channel

Lead with the immediate duty or clarification required, then attach the relevant part of the file. Keep personal information proportionate. Save the acknowledgement and case number so the passenger can show what the airline received.

Accepted, rejected or unanswered

Mark each requested remedy as accepted, rejected or unanswered. Classify the reason for refusal: coverage, carrier identity, notice, timing, cause, passenger conduct, documentation or another point. That classification shows whether new evidence, clarification or escalation is needed.

Verify jurisdiction, deadline and competence

Use the classified refusal to choose the next step. ADR may be available for some carriers, a regulator may provide oversight or complaint handling, and a court may be necessary for a binding payment decision. Verify current rules from an authoritative source.

Share only what the stage requires

Verify the recipient before sending booking references, identity documents or bank details. Remove unnecessary sensitive information and keep a record of consent where another person is represented. Actual arrival time evidence is a structured workflow, not a guarantee of eligibility, reimbursement or compensation.

What this guide is designed to achieve

The catalogue goal is to document the final-arrival time used in the assessment. Start by writing the passenger's practical objective in one sentence. A workflow becomes unreliable when care, refund, rerouting, expenses and compensation are treated as one undefined complaint.

Screen the route and operating carrier

Record origin, destination, operating carrier, booking structure and final-arrival impact. Then identify the potentially relevant regime. Do not infer coverage from the airline brand, passenger nationality or website used to buy the ticket.

Put the evidence in time order

Use short dated entries rather than a long narrative. Include only events that affect route coverage, passenger conduct, care, notice, arrival or cause. The underlying documents can then be numbered and attached behind the summary.

Index the supporting documents

• Booking and full itinerary
• Boarding pass or check-in proof
• Operating carrier and flight number
• Disruption notice and reason given
• Final-arrival evidence and replacement itinerary
• Reasonable expense receipts and airline correspondence

Remove irrelevant sensitive information before sharing the pack.