Court Claim Preparation: Passenger Rights Workflow

Put the evidence in time order

Use short dated entries rather than a long narrative. Include only events that affect route coverage, passenger conduct, care, notice, arrival or cause. The underlying documents can then be numbered and attached behind the summary.

Index the supporting documents

• Booking and full itinerary
• Boarding pass or check-in proof
• Operating carrier and flight number
• Disruption notice and reason given
• Final-arrival evidence and replacement itinerary
• Reasonable expense receipts and airline correspondence

Remove irrelevant sensitive information before sharing the pack.

List each remedy separately

The remedy table should identify what was requested, what the airline provided and what remains unresolved. A later complaint can then focus on the disputed duty instead of resubmitting the entire history without structure.

Do not convert a category label into a conclusion

Preserve the exact reason given and ask which event affected which sector. If extraordinary circumstances are cited, request a reasoned explanation of the causal link and measures taken. The passenger can identify missing reasoning without pretending to know the airline's internal operations.

Submit through a verified channel

A rights-first submission should tell the airline what practical action is needed. Avoid burying a rerouting or care request inside a long compensation argument. Verify the recipient before sharing booking or identity data.

Accepted, rejected or unanswered

Compare the response with the chronology rather than sending an automatic rebuttal. Identify the precise factual or legal disagreement and preserve any evidence the airline says it relied upon. A partial decision should be split into resolved and unresolved items.

ADR, regulator or court are not interchangeable

Escalation should narrow the dispute: chronology, decision, contested point, requested outcome and evidence. Check representation, fee and limitation rules before sharing the file with an intermediary or filing formally.

No workflow guarantees payment

Verify the recipient before sending booking references, identity documents or bank details. Remove unnecessary sensitive information and keep a record of consent where another person is represented. Court claim preparation is a structured workflow, not a guarantee of eligibility, reimbursement or compensation.

Define the outcome of Court claim preparation

The catalogue goal is to organise evidence, value, deadline and procedural risk. Start by writing the passenger's practical objective in one sentence. A workflow becomes unreliable when care, refund, rerouting, expenses and compensation are treated as one undefined complaint.

Build the jurisdiction frame

The eligibility screen is a factual checklist, not a legal essay. Confirm travel direction, operator, disruption type, notice timing and final outcome. Unknown points should remain marked as unknown rather than filled with assumptions.